3 Times to Shut Your Mouth In many situations, the wisest response is to keep your mouth shut. As the Dalai Lama said, “Silence is sometimes the best answer.” But that’s not what I’m talking about. When I say “shut your mouth,” I actually mean “keep it closed.”...
When & How to Interrupt In general… don’t interrupt. In one-on-one conversations and group settings, listen attentively and take turns talking. Don’t monopolize conversations, speak over others, or impatiently finish their sentences. Sometimes, though, you...
Stability, Connection, Vitality: Have More This Coming Year I typically look forward to the start of a new year. I love the sense of renewal. And after the holidays, I’m refreshed from the break and eager to plunge back into a routine. Facing this upcoming year...
5 Times You Don’t Have to Listen I’m a huge proponent of good listening skills. Listening is vital for building rapport and creating connection, not to mention understanding people, gaining perspective, and learning new things. All wonderful, right? Giving...
What to do when someone is freaking out Emotions are a normal part of daily experience and work takes up a big chunk of your life, so… you’ll probably face some intense emotions occasionally during your work day. And since 2020 has been a year of upheaval (and...
4 Things People Want from Leaders Leadership is a way of life. When you lead your own life, you demonstrate leadership traits. Others notice, and often you’ll find yourself in a leadership position, whether you sought one or not. Sure, not everyone in a leadership...
