When & How to Use The Language of Connection Most people don’t give much thought to the specific words they use. Words just spill out automatically and are expected to accurately convey a message. How about you? The way you phrase things sends its own...
How to Be: Three Life-Changing Lessons from a Remarkable Woman About a month ago, I lost my mentor and dear friend, Mary Kogen. Mary was, on the surface, my college piano and pedagogy teacher. She taught me technique and chord progressions, how to break the...
2 Neglected Nonverbal Skills on Video Calls How much of your day is spent in video meetings? Over the past two years, video calls have likely become standard fare in your daily work diet, even if you’ve returned to your office. You may have experienced a bit of...
What to do When You’re the Target of Anger In my last blog, I wrote about how to manage your anger at work. But (just a wild guess here) it’s not like you’re the only one who ever gets angry. It comes with the territory for humans, which means it’s normal for...
7 Techniques for Managing Anger at Work What gets you riled up at work? I conducted an informal survey awhile back on this topic. I’ll list some of the most common answers below, but (warning!) make sure to take deep breaths as you read or you might blow a...
5 Communication Traps that Make You Sound Condescending …and how to avoid them. “Some of my coworkers are so clueless,” a coaching client complained recently. “I get accused of being condescending when I explain things. How do I give them the info they need...
