Blog | Resources
How do you keep your cool and still stand up for yourself in the midst of infuriating workplace circumstances or colleagues? Here’s how…
Even with the best intentions, it’s easy to slip into condescending communication. Here are five ways to adjust your communication so others can listen.
Communication sometimes leads to hurt feelings or discomfort. Detecting the signs and adapting your approach can turn an awkward conversation into a positive experience.
Ignoring is rude… usually. Sometimes it’s helpful and necessary. Here’s when and how to do it right.
Trust still requires the same three elements it always has, but how do you convey those remotely? Here’s how.
Giving a presentation? Got a job interview coming up? Anticipating a difficult conversation? These tips will help you beat nervousness.
Instead of making new year’s resolutions, discover what beliefs are shaping your behavior. Change your beliefs, and your behavior will change automatically.
These are free to give and a delight to receive any time of year.
Some interactions are not worth the time and energy. Here are ways you can avoid, navigate, and manage challenging people and conversations.
You are what you eat—not just when it comes to food, but words, too. Practice making healthy communication choices. Here’s how.
If you’ve ever felt encroached upon or ever worried that you might make others uncomfortable, here are tips on what to do.
This counterintuitive suggestion will increase your chances of being heard and getting buy-in.
What nonverbal messages are you sending when you open your mouth?
Avoid these phrases to promote clear communication and healthy relationships.
Everyone is fake sometimes. Here is how to spot inauthentic behavior in yourself and others and what to do about it.
Video discussion on how to communicate competence and confidence in a job interview.
Fearlessness and courage are not innate traits. You can develop them. Here’s how.
You know you’re supposed to look people in the eye, but do you know when not to?
Learn what phrases to use and which to avoid in order to communicate credibility and confidence.
You probably already know step one and two…
Don’t let one piece of the puzzle distract you from the whole picture. Here’s how to maintain focus instead of fixating on one thing.
Sometimes you need to interrupt. Here’s how to do so with confidence and respect.
You expect to teach by example, but sometimes, that’s not enough.
Discover the four components of presence and learn specific skills for increasing your personal presence in each area.
Modesty is not humility OR confidence. So stop already. Practice true humility and confidence instead.
Laughter is the best medicine. But sometimes it backfires. Here’s what to do and what to avoid.
Bad habits can inhibit your ability to communicate confidence and presence. Here are five things to stop doing.
By incorporating some of these simple habits and communication tips into your daily life, this coming year can be more stable and fulfilling.
Ever feel stuck? It happens to everyone. Here are five steps to getting unstuck in writing and in life.
These behaviors are easy to fall into, especially when faced with fear, doubt, and loss. However, they amplify pain. Leave them behind to experience more peace and power in the upcoming year.
As I reflect upon the past year, I see how valuable and grounding these seven practices can be.
Three times you cannot rely on nonverbal communication alone.
In general, listen more than you speak… unless you’re in one of these five situations.
Leadership is more than a role. To be a good leader, here are six traits to avoid and their antidotes.
Are you ready to change your life? Sign up for my FREE 3-week email coaching program that will lead you, day by day, toward the life of your dreams.
Knowing is not the same as doing. To improve your communication skills (or any skills), you need to try. And fail. And try again.
Running on fumes? Yes, all the feel-good inspirational sayings out there are true: You are stronger than you think. Yet strength doesn’t come from nowhere. Here’s how to replenish.
When your coworker loses it, what do you do? Here are five tips for managing your reaction.
The stories you tell yourself can hurt or help you, your career, and your relationships. Here are a few to avoid.
Overcoming friction and inertia is hard. Save time, energy, and headaches with these three tips.
No other skill impacts how you come across to others more.
Judging others masks underlying problems and makes you feel better. But it comes at a high price.
A real-life story to illustrate an important communication principle.
Learn concrete tools that will increase your personal presence even when you can’t meet in person.
Communication blunders happen to everyone. Here are some tips for managing them with grace and ease.
Nothing makes people quake in their boots quite like giving a presentation. To overcome your fear of public speaking, tell yourself these three truths.
Times of crisis can make you, and those around you, feel threatened. Here are some ways, based on David Rock’s SCARF model, to create safety.
Is your body language causing communication problems?
How to communicate the four traits every leader needs.
When you’re nervous, is it possible to communicate confidence and still be authentic? Yes. Here’s how.
Anger can lead to enormous positive change. Learn to channel it for good.
I was interviewed by Amy Waterman on leadership, authenticity, and personal branding. Check out the video and article!
If you’re feeling down, there are physical things you can do to lift your spirits.
What does your nonverbal communication say about you?
Do you own and address your reactions? If not, you miss out on three important things.
A bad storyteller can put you to sleep. A good one is engaging, memorable, and influential. Here are some tips for telling a good story.
Big life changes, loss, and conflict can all upend your sense of self. To navigate life’s bumps, make sure your identity is built on a rock solid foundation.
… and how to avoid them.
A few nonverbal shifts led to a huge career breakthrough for this client. Apply the same lessons to your own path.
Vulnerability: Is it a gimmicky marketing trick? Or a manipulation technique? It can be. Or it can be the pathway to compelling leadership.
You can’t be courageous and comfortable.
Managing your reactions not only makes you feel better, but promotes mental and physical health in others, too. Here’s how.
Nothing holds attention better than a well-executed pause. Here’s how to do it.
In this digital, virtual age, we need human connection more than ever. But we’re losing the communication skills that make connection possible.
Don’t be a cheap copy of a masterpiece. Be your own masterpiece.
Download this free 22-page guide on how to increase your leadership presence.
Your thoughts influence your body language, and vice versa. When you pay attention to both, you can change your whole life.
Reading body language can give you valuable insights… as long as you avoid one mistake.
How you spend your time sends a subtle message to others. What does your schedule convey?
Does body language help you detect deception?
A true apology can do a world of good. Yet most people overuse “I’m sorry.” That damages credibility. Here’s what to do instead.
Most advice on conversation revolves around how to start one and keep it going. How do you end a conversation without being harsh or clumsy? Here’s how…
Do you dread networking events? This class contains practical tools to help you look and feel more comfortable and self-assured.
Arrogance is not overconfidence. It’s a lack of confidence masquerading as superiority.
What do you want to achieve this year? What kind of person will you need to be to do it?
It would be so much easier to make decisions that involve other people if you could really see them for who they are. Here are some tips to help others feel safe enough to show you the truth about themselves.
In times of crisis, we look to those who confidently navigate the chaos. Does that sound like you? It can…
When stress levels mount, it’s easy to fall into communication patterns that may be unhelpful. Here’s how to counteract that tendency.
Ever feel like your communication wires are crossed? How can you speak another person’s “language” and move the conversation forward? Here are some tips.
In everyday situations, you have the opportunity to enable the negative behavior of others or to empower them to change and grow. Which will you choose?
Presence takes energy. To have a big, bold, powerful presence, invest in yourself.
Are you trustworthy? Great. From there, you need to demonstrate and communicate it.
Have you ever needed to quiet down a group and found it a frustrating experience? Here is one surefire way to get and keep attention when you need to.
Is it possible to adapt your approach and still be authentic? Or are those concepts mutually exclusive?
Anger is a normal and natural emotion, yet it can be destructive and frightening when untethered. Here is one tool for diffusing anger.
How you present yourself, especially when under stress, demonstrates whether or not you are a leader. When feeling pressured, do these four things to communicate strong leadership ability.
Are your attempts to build people up actually dragging them down? Here’s one thing to avoid when complimenting others and two things to do instead.
How do you move past thorny emotions when they overwhelm you? Here are seven things to try.
Have you heard of using “power poses” to boost your confidence? Is this a gimmick or does it work? Here’s what I found…
Listen to my conversation with Mac Prichard on the Find Your Dream Job podcast for tips on how to present yourself with confidence in an interview.
Sign up to receive tips on how to prepare yourself, how to stay calm and focused, and how to present yourself with confidence in an interview.
Being nice is a social tool. Instead of manipulating others, dig a little deeper to find a more meaningful, fulfilling way to interact.
These four simple skills are the building blocks of great conversations.
Ever gotten exactly what you wanted … only to discover it didn’t solve all your problems as hoped? Here are some ways to deal with disappointment or stave it off before it even happens.
How do you handle negative comments, compliments, praise, and constructive criticism? Learning to filter, accept, and learn from both positive and negative feedback leads to resilience and growth.
Free PDF guide on how to adapt your communication style to meet the needs of others, increase rapport, and ensure the message gets through.
If you want to be heard and understood, keep these two things in mind.
With these three things, you’ll experience more peace, more pleasure, and more joy.
Have you ever felt discouraged over how hard life can sometimes be? Hang in there. Allowing yourself to struggle will lead to three important benefits.
Increase your leadership presence and improve your relationships with these four steps to claiming space.
You hate it when people make excuses for their behavior, yet how often do you do the same thing? Are your “explanations” really excuses in disguise? Here’s how to tell the difference.
Do others see the real you? Do you let them?
Good communication and good relationships require sacrifice. Here are five things you must give up to improve both.
Phone conversations can sometimes be nerve-wracking. These tips will help you feel calm and confident in phone interviews and other important calls.
In our fast-paced world, stress is a fact of life. But too much stress hinders your ability to think clearly and communicate effectively. Here are three ways to improve your relationship with stress.
Saying no can be hard. How will it affect my relationships? My career? My reputation? With these tips you can say no when you need to with confidence and grace.
When someone is going through tough times, what do you say? Depending on who you’re speaking to, these two words can either help or hurt.
New Year’s resolutions don’t work. Try this instead.
… or do they? Clothing sends a strong nonverbal message to others and to our own brains. Yet power, worth, and credibility come from something far deeper and stronger.
When you have to give bad news, it’s easy to send mixed messages nonverbally. Protect yourself and the listener by being nonverbally congruent.
The article I wrote for the Careers in Government blog addresses phone interviews, but these body language tips will help with any conversation over the phone.
Your preconceived notions are ruining your life.
If you don’t learn from your mistakes, you’re destined to repeat them. Here are three times I messed up, and what I learned to do instead.
Ever been spellbound by an excellent speaker? How do they do that? It’s not magic, it’s technique. Technique that you can master, too.
Your nonverbal communication must fit both YOU and the situation you’re in.
How to create space for real connection and engagement.
I want you to be happy and the best version of yourself—really, I do. But let’s be real…
Handling the unexpected is a whole lot easier when you master these two skills.
Here’s how you can have a big presence without overstepping boundaries or intimidating people.
Is being authentic the same as having no filters? Where do you draw the line?
From the makers of wine come a few lessons on how to achieve an excellent end result. Lesson 1: Growth is not enough.
If you’re going to monopolize an audience’s time and attention, make it worth their while. Stop the boring presentations! Do these three things instead.
If you want to be a leader, get over being “nice.”
Do you want to get people’s attention? Be quiet and still.
There are two ditches in public speaking. 1) Being so casual you lose all credibility. 2) Being so formal you lose all personality. Here’s what to do instead.
With a few nonverbal communication tips, Lisa went from stalling out in job interviews to getting the job of her dreams. What did she change?
Of these four types of leaders, one has the greatest credibility and likeability. Which will you be?
In Western culture, we dearly hold to the myth that making eye contact communicates respect. What is the truth about eye contact?
We constantly exchange time, goods, and resources. But what about intangible things like respect or honesty? If there are things you want to GET, make sure you GIVE these five things.
You communicate nonverbally and pick up on the signals of others all the time. But do you know how to respond to what you see?
Sometimes burnout is the result of a toxic work environment or bad boss. Sometimes employees do it to themselves. Here are some ways to proactively stave off burnout.
Sometimes people equate staying calm with being slow. Yet there are times when you need to be quick and decisive. Can you increase your pace without conveying stress? Yes! Here’s how.
Feelings are a normal part of daily life. Yet being overtaken by an emotional response can have far-reaching negative consequences. Here are practical ways to keep your composure when you need to.
If you want a better life, it begins with a long, hard look in the mirror.
Making mistakes is inevitable. Recovering from mistakes … not so much. Recovering requires purposeful action. Here are three things you can do to quickly move past surprises, blunders, and even failures.
Are you changing or growing? Do you know the difference?
You use your body — the whole thing! — to communicate. How you think and feel about your body affects how you present yourself and relate to others. Here are two ways body image especially impacts women’s communication.
Speeches, job interviews, blind dates, asking for a raise… Which situations make you nervous? Do you wish you were more calm, cool, and collected? Try these three things.
Most people like compliments, praise, and positive comments. Most of the time. But sometimes it’s exactly the opposite of what we want. How can you tell?
Do you want to change the world? Or your office culture? Or your relationship with your boss? Or anything at all in your life? Then you must change this ONE thing.
Lessons learned from purposefully making a fool of myself in front of a group.
Even with big red signs we don’t always stop when we’re supposed to on the road. What about when you’re speaking?
What do playing the piano and nonverbal intelligence have in common? More than you might think.
Have you ever worried about making a good impression? In my recent guest post for Jobscan, I shared three ways you can prepare ahead of time for an important event and make a great first impression.
The words you use send a message about your values and self-worth. Choose wisely.
You can do things you don’t enjoy and still be authentic.
Leadership is a worthy goal, but it might not be what you think it is.
How many times in your life have you gotten a message across to someone without using a single word?
Every January, a brand new year begins, full of promise. Every square on the calendar is empty, waiting for us to fill it with life well-lived. Several of my friends have had new babies in the first few days of January, over…
One autumn, I visited northern Idaho with friends and family. While there, I had a chance to do something I’d never done before: ziplining. I piled in the back of a van with a bunch of friends, rode up a windy…
One of the main ingredients of personal presence is how you interact with and claim space. Here’s what that means and how to do it.