3 Steps to Handling Anxiety in Others Anxiety is contagious. How you handle it matters. Anxiety disorders are the #1 most common mental health condition in the US. They affect almost 20% of the population… so if it’s not you, just look around—someone you work...
The 5 Laws of Listening If your listening is effortless, you’re doing it wrong. You probably take listening for granted. To many, it doesn’t even seem like a skill—it’s something that just happens without even trying: Noises come out of a mouth in recognizable...
5 Steps to (Re)Gain Your Composure “I feel completely on edge around my boss,” my coaching client told me. “Soon after we started working together, she gave me really negative feedback. I want to improve our relationship, but I get anxious every time I meet...
How to Make Small Talk Less Awkward I hate small talk. At least, I used to. In social interactions, I used to plaster on a fake smile, fumble my way through uncomfortable questions and answers, and secretly wish I could be shoving toothpicks up my fingernails...
How to be Nonverbally Inclusive “Now that we’re back in the office part-time, I love seeing everyone interacting again,” a coaching client told me. “But a few people who were hired remotely during the pandemic still hang back. One newer employee said everyone...
3 Tips for Delivering Feedback Considering most people want to do good work and meet expectations, delivering constructive feedback sure can feel like picking your way through a minefield of misunderstanding, hurt feelings, defensiveness, and conflict. And with...
