Authenticity vs. Confidence You know you need to exude confidence: perhaps you have a big presentation, a difficult conversation, or an interview coming up. Yet, you’re nervous. How do you reconcile these two realities? In any interaction, the higher the stakes or the...
How to Use Anger as Fuel What makes your blood boil? Anger is a natural and normal human emotion. Whether you feel slight irritation or great rage, all anger stems from a sense of violation. Some “should” of yours, some expectation or rule, has been trampled....
Stop Depersonalizing Your Communication Recently, my friend moved away. On the day of the move, I messaged her, “I’m going to miss you!” She wrote back, “We are going to miss our friends, too, but we promise to keep in touch.” I couldn’t help but notice how...
3 Common Communication Pitfalls (and how to avoid them) No one is a perfect communicator. Not me. Not you. In the best of times, communication pitfalls can lead to breakdowns. In times of crisis when emotions run high, the effects of bad habits are amplified....
Mismatched Communication: Now What? Here is one of my favorite activities to do in presentations on differing communication styles: I have participants pair up and I pass out red and blue glass stones. I tell the people who have red stones, “You are under a...
When Your “Help” Leads to Harm In your professional life, your interactions with others directly affect the success of your business and your own personal wellbeing. In every exchange, you have choices: You can perpetuate bad habits or you can foster growth. Do...
