Career Conversation with Lauren Francis In April, Lauren Francis of Mulberry Talent Partners interviewed me as part of her “Mulberry Conversations” webinar series. In our conversation, Lauren and I discussed how to communicate calm competence and confidence in...
When to Avoid Eye Contact One of the most common “body language” tips out there is Look People in the Eye. Make eye contact! I have said it, too. Eye contact demonstrates that you are present and listening, it can show respect and empathy, it conveys confidence, and...
Don’t Fixate, Focus Once, back in the days when we were still having in-person presentations, a client hired me to observe her deliver a speech and provide feedback. As she stood up to speak at the event, the heel of her shoe caught on the hem of her pant leg....
When & How to Interrupt In general… don’t interrupt. In one-on-one conversations and group settings, listen attentively and take turns talking. Don’t monopolize conversations, speak over others, or impatiently finish their sentences. Sometimes, though, you...
When Your Character & Behavior Aren’t Enough One thing I’ve learned as a presenter, teacher, business owner, and parent is that being a good example doesn’t make you a good leader. Don’t get me wrong: Being a good example is necessary. Vital, in fact. Human...
