7 Techniques for Managing Anger at Work What gets you riled up at work? I conducted an informal survey awhile back on this topic. I’ll list some of the most common answers below, but (warning!) make sure to take deep breaths as you read or you might blow a...
3 Times to Ignore People Your undivided attention is a priceless and meaningful gift. In this age of overwhelming distraction, even a few minutes of focused attention can build rapport, trust, and connection. Because your time and attention are so valuable, be...
How to Build Trust (Even When Remote) “Our leadership team is floundering,” the woman told me over a video call. “We’re hybrid right now—everyone works part-time in the office and part-time at home. But even though we’re not fully remote anymore, our leaders...
When Your Character & Behavior Aren’t Enough One thing I’ve learned as a presenter, teacher, business owner, and parent is that being a good example doesn’t make you a good leader. Don’t get me wrong: Being a good example is necessary. Vital, in fact. Human...
7 Lessons I Relearned This Year Do you ever feel like you have to learn the same lessons over and over? Yeah, me too. That’s life. Head knowledge isn’t expertise. Understanding isn’t skill. Information doesn’t automatically translate to experience, wisdom, or a...
