The Art of Conversation: 4 Skills to Master At first, I thought it was just me. After spending an evening with friends and never once being asked a question, or sharing some news and receiving nothing but a “thumbs up” sign in response, or receiving multiple email...
YOUR GUIDE TO CATS & DOGS One of my favorite workshops to present is on how to talk to cats and dogs. No, I haven’t turned into Dr. Doolittle. In this workshop, I use the analogy of cats and dogs to figure out how to gauge a person’s communication needs in the...
Two Ways to Increase Your Receptivity Recently, I had two different coaching clients coming for sessions on exactly the same communication issue. Though the material was the same between the two, the sessions varied wildly. One client’s sessions were full of...
Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
Rewrite Your Script My 7-year-old* daughter, Juliana, is almost exactly like I was as a kid: She loves to read and to write stories. She rarely plays with toys unless her sister begs her, but will spend hours outside riding her bike, climbing trees, exploring,...
If the Shoe Fits Over the past 15 years, my weight has fluctuated a ton. Okay, not a literal ton. But due to stress eating, crash dieting (avoiding both of those nowadays), and a couple of pregnancies, my wardrobe at one time included items that ranged from size 4...
