How to Turn Fight-or-Flight into Confidence You’re in front of a group, presenting, when a heckler throws out a question. You don’t know the answer. You’re not sure there is an answer. That’s obviously not the point—this is an attack! Which of the following...
3 Tips for Delivering Feedback Considering most people want to do good work and meet expectations, delivering constructive feedback sure can feel like picking your way through a minefield of misunderstanding, hurt feelings, defensiveness, and conflict. And with...
7 Times You Should Probably Shut Up Awhile back I wrote I wrote a blog called “3 Times to Shut Your Mouth” which was—surprise, surprise!—about the nonverbal messages you send by literally closing your mouth. And while it is useful to know when to physically...
Fight Better. Here’s How. You fight every day. I’m not referring here to interpersonal conflict though perhaps how to “fight better” when you disagree with others could be a topic for another article. (Until then, I recommend How to Argue and Win Every Time by...
How to Be: Three Life-Changing Lessons from a Remarkable Woman About a month ago, I lost my mentor and dear friend, Mary Kogen. Mary was, on the surface, my college piano and pedagogy teacher. She taught me technique and chord progressions, how to break the...
