3 Times to Shut Your Mouth In many situations, the wisest response is to keep your mouth shut. As the Dalai Lama said, “Silence is sometimes the best answer.” But that’s not what I’m talking about. When I say “shut your mouth,” I actually mean “keep it closed.”...
Career Conversation with Lauren Francis In April, Lauren Francis of Mulberry Talent Partners interviewed me as part of her “Mulberry Conversations” webinar series. In our conversation, Lauren and I discussed how to communicate calm competence and confidence in...
Fearlessness vs. Courage: How to Cultivate Each What keeps you up at night? While many people do face real threats to their physical or psychological safety on a daily basis, most of the time, your worries are not about life-and-death situations. Yet these...
When to Avoid Eye Contact One of the most common “body language” tips out there is Look People in the Eye. Make eye contact! I have said it, too. Eye contact demonstrates that you are present and listening, it can show respect and empathy, it conveys confidence, and...
How to Use (and NOT Use) Humor Once, when I was about 13, I was trapped in the crossfire between my arguing parents. We were driving; I was in the front seat between them when the shouting started. I tried to shrink myself deeper and deeper into the seat cushions as...
