When to Use Words I love the study of body language and how to use it effectively. The other day, I had a whole “conversation” with someone in another car without a single spoken word. Yet you can get yourself into trouble by leaving things unsaid. Especially if you...
5 Times You Don’t Have to Listen I’m a huge proponent of good listening skills. Listening is vital for building rapport and creating connection, not to mention understanding people, gaining perspective, and learning new things. All wonderful, right? Giving...
6 Destructive Traits Good Leaders Reject In this rollercoaster of a year, we need strong, effective leaders more than ever. Just because someone has a leadership position or role or title doesn’t mean they can lead. Winning a popularity contest is not...
Authenticity vs. Confidence You know you need to exude confidence: perhaps you have a big presentation, a difficult conversation, or an interview coming up. Yet, you’re nervous. How do you reconcile these two realities? In any interaction, the higher the stakes or the...
Stop Depersonalizing Your Communication Recently, my friend moved away. On the day of the move, I messaged her, “I’m going to miss you!” She wrote back, “We are going to miss our friends, too, but we promise to keep in touch.” I couldn’t help but notice how...
