3 Times to Shut Your Mouth In many situations, the wisest response is to keep your mouth shut. As the Dalai Lama said, “Silence is sometimes the best answer.” But that’s not what I’m talking about. When I say “shut your mouth,” I actually mean “keep it closed.”...
Career Conversation with Lauren Francis In April, Lauren Francis of Mulberry Talent Partners interviewed me as part of her “Mulberry Conversations” webinar series. In our conversation, Lauren and I discussed how to communicate calm competence and confidence in...
Drop These 5 Nonverbal Habits What are your nonverbal habits? Do you know? Often with habits, you don’t even realize you’re doing them. They’re automatic and almost involuntary. You do them unconsciously because they make you feel better. Sometimes that’s good,...
How to Recover When You Stumble I’ve had my share of communication mess-ups. As a speaker, I get plenty of opportunities to embarrass myself in front of people. I sometimes misspeak, stumble over my words (or my feet), forget to advance slides, or find some...
How are you Sabotaging Yourself? The young woman across the table took a breath and tried to settle herself. She had come for coaching to communicate more confidently in the workplace; but, as sometimes happens, the conversation had turned from career to...
