How to Turn Fight-or-Flight into Confidence

How to Turn Fight-or-Flight into Confidence

How to Turn Fight-or-Flight into Confidence   You’re in front of a group, presenting, when a heckler throws out a question. You don’t know the answer. You’re not sure there is an answer. That’s obviously not the point—this is an attack! Which of the following...
3 Tips for Delivering Feedback

3 Tips for Delivering Feedback

3 Tips for Delivering Feedback   Considering most people want to do good work and meet expectations, delivering constructive feedback sure can feel like picking your way through a minefield of misunderstanding, hurt feelings, defensiveness, and conflict. And with...