How to Recover When You Stumble I’ve had my share of communication mess-ups. As a speaker, I get plenty of opportunities to embarrass myself in front of people. I sometimes misspeak, stumble over my words (or my feet), forget to advance slides, or find some...
How are you Sabotaging Yourself? The young woman across the table took a breath and tried to settle herself. She had come for coaching to communicate more confidently in the workplace; but, as sometimes happens, the conversation had turned from career to...
How to Use Anger as Fuel What makes your blood boil? Anger is a natural and normal human emotion. Whether you feel slight irritation or great rage, all anger stems from a sense of violation. Some “should” of yours, some expectation or rule, has been trampled....
One Key Way to Demonstrate Confidence In the face of crisis, you cannot stay calm without confidence. You can be apathetic. That’s nihilism, not calmness. That’s doubtfulness and uncertainty that leads to giving up—the complete opposite of confidence. True...
Cultivate the Three Elements of Trust Human interactions rely on trust. We constantly gauge others and try to determine “friend or foe?” from the first second we’re introduced. Others constantly assess us, too. The “Trust Meter” rises and falls throughout specific...
