Tips for Phone Conversations Did you know that your body language affects your tone of voice? Things like posture, movement, and breathing can all impact how you sound over the phone. When you have an important message to convey or want to increase your...
I TOTALLY SCREWED UP! A few years ago, a colleague and I gave a “Lunch & Learn” presentation on nonverbal communication skills for W.I.F.S. here in Portland. We wanted to make it entertaining and engaging, so we (and by “we,” I mean “I”) thought it would be...
Claim Your Space “How tall are you?” I asked my client, at our first meeting. He was sitting all scrunched up in the corner of his armchair, as if to make himself as small as possible. He was tall, but awkward, as if he didn’t quite know what to do with his...
