Two Ways to Increase Your Receptivity Recently, I had two different coaching clients coming for sessions on exactly the same communication issue. Though the material was the same between the two, the sessions varied wildly. One client’s sessions were full of...
Being Yourself Isn’t Enough Do you ever feel misunderstood? Like people don’t see or “get” the real you? Overlooked, perhaps? Maybe you are hardworking or intelligent or compassionate or clever… How many people actually see you that way? I remember one time a...
Be Careful With These Two Words Depending on who you’re talking to, these two words can be either encouraging or demoralizing. The two words? “At least.” Sometimes “at least” means “at a minimum.” I’m not talking about that usage. I’m talking about the times...
Make One Small Change This Year The new year is upon us, with all its hopes and dreams and resolutions. It reminds me of a pop song that came out last year, called “Have It All” by Jason Mraz. My kids love it, so I’ve heard it a few hundred thousand times. It’s...
Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
