How to Get People to Open Up As a coach, I can do my job a whole lot better when my clients feel comfortable sharing themselves with me. But I’m not the only one. You need this skill, too. Whether you’re an HR manager interviewing a job candidate, an attorney...
One Tool for Handling Anger “I don’t know what to have for breakfast,” my daughter stated one morning, as if it was an accusation. Of felony. I gave several breakfast suggestions. She rejected them all. She wanted a certain thing we lacked ingredients for, and...
Lessons Learned from 3 Big Mistakes I’ve Made I’ve had a lot of training and practice in communication. But my best teachers have often been my mistakes. I’ve screwed up many, many times… and those screw-ups have caused me pain. But they have also led to learning some...
