How to Turn Fight-or-Flight into Confidence You’re in front of a group, presenting, when a heckler throws out a question. You don’t know the answer. You’re not sure there is an answer. That’s obviously not the point—this is an attack! Which of the following...
Say More with Less I’m reading a book called Smart Brevity: The Power of Saying More with Less which, ironically, uses an astounding number of words to say, “Use fewer words.” My friend recommended it to me, probably because I am a wordy writer. Why use 7 words...
3 Tips for Delivering Feedback Considering most people want to do good work and meet expectations, delivering constructive feedback sure can feel like picking your way through a minefield of misunderstanding, hurt feelings, defensiveness, and conflict. And with...
7 Times You Should Probably Shut Up Awhile back I wrote I wrote a blog called “3 Times to Shut Your Mouth” which was—surprise, surprise!—about the nonverbal messages you send by literally closing your mouth. And while it is useful to know when to physically...
How to Build Self-Trust Human interactions require a basic level of trust to function, and that includes interacting with your own brain and living your own life. Like me, however, you have probably made a few [million] mistakes during your years on the earth....
Self-Deprecating Humor: Use It or Lose It? As you may already know from my leadership guide, I generally advise against using self-deprecating humor. Most of the time, it does not convey confidence and credibility. But as is the case with virtually all...